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Celeste

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Customer Success Project Manager

  • Total activity 50
  • Last activity April 13, 2023 10:00
  • Member since October 11, 2022 14:37
  • Following 0 users
  • Followed by 0 users
  • Votes 1
  • Subscriptions 32
  • Activity overview
  • Articles (4)
  • Posts (7)
  • Comments (6)

Comments

Recent activity by Celeste Sort by recent activity Recent activity Votes
    1. Community
    2. Short-Term Rental Forum
    3. Is it possible to attach a file to automated emails?

      Hi Mike, We have a solution for that. You can set up an automated message with a link to your Guest Portal. The Guest Portal is a unique link that each reservation has and that can be used to sha...

    • View comment
    • Celeste
    • January 18, 2023 09:38
    • 0 votes
    1. Community
    2. Hostaway How-to & Best Practices
    3. Reconciling reservation payouts

    Hi Freddie, As you know we don't have an integration with Xero yet but with the help of our API we should be able to help you with what you need. For Airbnb: to get the Airbnb total paid amount we ...

    • View comment
    • Celeste
    • November 21, 2022 12:38
    • Edited
    • 0 votes
    1. Community
    2. Hostaway How-to & Best Practices
    3. Rental Agreement - examples

    Hi Westrey! We have no specific recommendation as the Rental Agreement you choose depends on your location and needs.  Normally the Agreement should at least include: Property info, Guest info, cap...

    • View comment
    • Celeste
    • November 17, 2022 11:10
    • 0 votes
    1. Community
    2. Focus: Direct Bookings
    3. how to create a multi-room reservation

    Hi Stéphanie! 1. If you mean to book more than one room/property at a time in the Booking Engine, that is not possible. If a guest needs to book more than one property they will have to book twice....

    • View comment
    • Celeste
    • November 16, 2022 13:30
    • 0 votes
  • Official comment
    1. Community
    2. Hostaway How-to & Best Practices
    3. Mobile Messaging and Reservation Details

    Hi Jenny, Price breakdowns are not available in the app yet, this is now you can't find them. The good news is that we will be working on it! You can keep up with our latest releases in our ChangeL...

    • View comment
    • Celeste
    • October 27, 2022 14:39
    • 0 votes
  • Official comment
    1. Community
    2. Hostaway How-to & Best Practices
    3. Hostaway How-to & Best Practices Guidelines

    Hi Jill, apologies for not replying to your question earlier. Always go to support@hostaway.com when you are having some problems with the platform, we'll be able to help you faster in that way! Fe...

    • View comment
    • Celeste
    • October 21, 2022 09:19
    • 0 votes

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