Goncalo.moreira
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Activity overview
Latest activity by Goncalo.moreira-
Goncalo.moreira created an article,
Bulk editing listings
Bulk Editing Listings Content and Settings Updating listings can be time-consuming. With this feature, you'll be able to update settings in all listings (or just some of them) with just one single ...
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Goncalo.moreira created an article,
Suspended listings in Airbnb
Suspended listings in Airbnb When a listing is suspended by the Trust & Safety team of Airbnb it starts generating sync errors which eventually will make the Hostaway system turn OFF the sync with ...
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Goncalo.moreira created an article,
How to use WhatsApp
You'll be able to communicate by WhatsApp by selecting the following option in the guest communication thread:If you don't see this option in your account please contact support@hostaway.com (The s...
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Goncalo.moreira created an article,
Airbnb connection lost
Airbnb connection lost It might happen that the API connection between Hostaway and Airbnb is lost on the Airbnb side. This means that data will stop being synced (reservations, calendar updates, m...
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Goncalo.moreira created an article,
Understanding how to use Whatsapp Business Message Templates
As per Whatsapp's Business rules, in order to start a conversation with your guest a pre-made message template needs to be used.Hostaway provides you with four pre-made, Whatsapp-approved message t...
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Goncalo.moreira created an article,
Unified Inbox FAQ
Inbox FAQ There is no email address in the reservation so I can't contact the guest, why? This is most probably because the reservation has been made prior to the connection with Hostaway. Due to G...
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Goncalo.moreira created an article,
Unified Inbox Overview
Inbox The Unified Inbox centralizes all host-guest communication under one tool removing the need to move between different OTA’s applications and even devices in order to save time and increase re...
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Goncalo.moreira created an article,
How to add review templates?
Review Templates Sending a manual review can be time-consuming so, to save some time, Hostaway allows the creation of templates that can be used when making a manual review. Create a review templat...
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Goncalo.moreira created an article,
How to connect to TurnoverBnB
TurnoverBnB provides automated cleaner scheduling and a local cleaner marketplace to find your next cleaning professional. Step by step to make the integration To add a rental calendar via API ke...
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Goncalo.moreira created an article,
Use company name and email for outgoing emails
Guest Email Customization By default all emails sent from the Hostaway account to the guest show the Hostaway email address instead of your company email address. With this feature, all the outgoi...