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Goncalo.moreira created an article, June 14, 2022 09:58
How to transition from VRBO iCal to VRBO API
When you start using your Hostaway account you might not have your Vrbo API connection set right away and might need to set instead a Vrbo iCal connecti...
Goncalo.moreira created an article, March 08, 2022 15:42
How to create/export a Hostaway listing to Airbnb?
Exporting a Hostaway listing to Airbnb will create a listing in Airbnb. If the listing is already connected to Airbnb you should not use this feat...
Goncalo.moreira created an article, November 08, 2021 16:31
The Booking Engine provides a beautiful website that is easy to design in just a few minutes. You can choose whether to accept inquiries, instant bookings, or both. The platform allo...
Goncalo.moreira created an article, September 28, 2021 09:30
How do Vrbo inquiries work?
An inquiry is a question from a guest who would like to book the property. You can either decide to accept it or not. The inquiry will be displayed in both the inbox sec...
Goncalo.moreira created an article, August 20, 2021 08:09
Bulk Editing Listings Content and Settings
How to bulk edit listings?
To bulk edit listings please follow the next steps:
Go to your Hostaway Dashboard > Listings
Click on Edit > You will see an...
Goncalo.moreira created an article, July 01, 2021 14:55
Suspended listings on Airbnb
When a listing is suspended by the Airbnb Trust & Safety team, it starts generating sync errors which eventually will stop the information syncing between Hostaway and ...
Goncalo.moreira created an article, June 14, 2021 14:59
How to use WhatsApp?
You can communicate with guests, using WhatsApp, via the Inbox.
If you do not visualize this option in your account please contact us using this form.
Once selected, you should...
Goncalo.moreira created an article, May 08, 2021 06:49
Airbnb connection lost due to Airbnb password being updated
What does it mean?
The API connection between Hostaway and Airbnb might be lost on the Airbnb side. This means that data will stop being ...
Goncalo.moreira created an article, March 19, 2021 10:22
There is no email address in the reservation so I can't contact the guest, why?
This is most probably because the reservation has been made prior to the connection with Hostaway. Due to ...
Goncalo.moreira created an article, March 18, 2021 17:34
The Inbox centralizes all host-guest communications in one place, eliminating the need to switch between different OTA applications and even devices to save time and increase responsiveness. ...