Goncalo.moreira
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Activity overview
Latest activity by Goncalo.moreira-
Goncalo.moreira created an article,
Create listing in Airbnb from Hostaway - Beta
Important note:if the listing already shows it is connected to Airbnb you should NOT use this feature to send it again since it will create duplicatesIf the listing is not connected to Airbnb and i...
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Goncalo.moreira created an article,
Booking Engine - NEW
Booking Engine - NEW Hostaway decided to improve the booking engine to provide a good solution for small-medium PMs who do not have the resources to build and maintain a custom website but want to ...
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Goncalo.moreira created an article,
VRBO Inquiries
How do Vrbo inquiries work? An inquiry is a question from a guest that wishes to book the property. You can either decide to accept it or not.The inquiry will appear in both the inbox section in Ho...
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Goncalo.moreira created an article,
Bulk editing listings
Bulk Editing Listings Content and Settings Updating listings can be time-consuming. With this feature, you'll be able to update settings in all listings (or just some of them) with just one single ...
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Goncalo.moreira created an article,
Suspended listings in Airbnb
Suspended listings in Airbnb When a listing is suspended by the Trust & Safety team of Airbnb it starts generating sync errors which eventually will make the Hostaway system turn OFF the sync with ...
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Goncalo.moreira created an article,
How to use WhatsApp
You'll be able to communicate by WhatsApp by selecting the following option in the guest communication thread:If you don't see this option in your account please contact support@hostaway.com (The s...
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Goncalo.moreira created an article,
Airbnb connection lost
Airbnb connection lost It might happen that the API connection between Hostaway and Airbnb is lost on the Airbnb side. This means that data will stop being synced (reservations, calendar updates, m...
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Goncalo.moreira created an article,
Understanding how to use Whatsapp Business Message Templates
As per Whatsapp's Business rules, in order to start a conversation with your guest a pre-made message template needs to be used.Hostaway provides you with four pre-made, Whatsapp-approved message t...
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Goncalo.moreira created an article,
Unified Inbox FAQ
Inbox FAQ There is no email address in the reservation so I can't contact the guest, why? This is most probably because the reservation has been made prior to the connection with Hostaway. Due to G...
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Goncalo.moreira created an article,
Unified Inbox Overview
Inbox The Unified Inbox centralizes all host-guest communication under one tool removing the need to move between different OTA’s applications and even devices in order to save time and increase re...