Automations - Additional Conditions CANCELLATION

James

• April 14, 2025 14:00
• Edited

We would like to have the ability to send an automated message to a guest that Canceled within X amount of Days or Hours before Check-in.

[edited correction]

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  ΠΑΝΑΓΙΩΤΗΣ

  • April 11, 2025 09:31

  Isn’t that already a feature? In the Message Automation section, there’s an option to trigger an automated message when a reservation is canceled, either right when it happens or X days/hours after. Might be worth double-checking that setup!

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  James

  • April 14, 2025 13:57

  Sorry I meant, within X amount of days to check-in.
  
  For our organization, a guest who cancels 60, 30, 1 day, and 4 hours before Check-in are each handled differently.

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