Hostaway Email Alerts - Clicking Reply Adds Guest's Email

Matt Mountjoy

• March 26, 2025 21:19

I frequently message our guests by replying to the Hostaway New Message Recieved email alert. This occurs when I need to send a hyperlink. When you click reply, it tries to reply to a generic hostaway no-reply email. It would be nice if clicking reply would automatically populate the guest's email. Our previous software automatically did this, as do message alerts from VRBO and Airbnb.  

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  Malahide

  • March 26, 2025 22:19

  Yes! This is such a time consuming thing to do when replying to guest enquiries. We have to manually copy paste the guest's email address in order to reply.

  Also, I wish the enquiry title was something more common, as currently I need to manually change the reply title from "New message from your Hostaway booking engine" to something more appealing for guests. 

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