Feature Request: Guest Portal – Ability for Guests to Re-Access or Edit Online Check-In Form After Submission
I’d like to request a feature enhancement to the Guest Portal within the Hostaway booking engine. Currently, once a guest completes and submits the online check-in form—which includes uploading a selfie and a photo of their ID—they are no longer able to re-access or make changes to the form.
A recurring issue we’ve encountered is that guests often mistakenly upload a selfie in place of their ID. Since the form locks after submission, there’s no way for them to go back in and correct this error. As a result, they have to send their ID separately via text or email, and I must manually upload it to the reservation on the backend—creating additional steps and inefficiencies.
It would be incredibly helpful if guests had the ability to return to the check-in form after submission—either to make edits or specifically to re-upload their ID if needed. This small enhancement would greatly improve both the guest experience and host workflow.
Thank you for considering this request.
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Just had another guest mistakenly upload a selfie instead of their ID during the online check-in process—highlighting again the need for this feature. Without the ability to re-access or edit the form, I now have to manually collect and upload the ID separately, which adds friction for both the guest and host. This enhancement would streamline the process and reduce repetitive backend work. Hope this can be prioritized—thank you!
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