Automation event trigger - Preauthorization hold failed
1.) What is the idea/improvement you'd like to see implemented?
Implement an automated notification system that triggers alerts when a preauthorization hold fails. This system could include customizable thresholds for different transaction amounts and types, allowing for tailored responses based on the severity of the failure.
2.) What problem would this solve for you?
This improvement would help in quickly identifying and addressing issues with preauthorization holds, reducing the risk of transaction failures and improving customer experience. It would also enhance operational efficiency by minimizing manual monitoring and intervention.
3.) What are you currently doing to work around this issue?
Currently, we manually monitor reservations with failed pre-authorization and rely on periodic notifications to identify failed preauthorization holds. This process is time-consuming and can lead to delays in resolving issues, potentially resulting in customer dissatisfaction.
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