Allow Message Templates to be sent via email on all channels

Matt Mountjoy

• January 17, 2025 20:08

All message templates to be created and sent via email (instead of the channel or SMS). We have constant issues with guest being able to open our guest portal through VRBO. We have to manually send it to them via email. Ideally, I would like it to automatically go to them via email so we don't have to do the manual work. 

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  Justin Newbury

  • January 28, 2025 02:44

  This is a must. Some platforms block links even after the guest has booked. VRBO and Booking.com are issues.

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  Erin

  • March 21, 2025 14:41

  100% I was in fact told before I signed up with HA that I would have this ability. To my shock I found out this was not so, and thus all the problems with VRBO. 
  
  We routinely share links with our guests, the most important online guest portal being one of them. 
  Welcome Letter, Maps, Apps, etc.. All links and VRBO displays them to the user in a non clickable format. 
  
  First of all, it is not very convenient for guests to have to copy and paste the link and it leaves room for error. But then we have some guests who are not so tech savvy and just tell us the links don't work because they are trying to click on something that is not a hyperlink.
  
  Then we have to manually get involved to send an email with clickable links.
  
  I understand that this a VRBO problem, not a Hostaway problem, but you have the ability to provide a resolution that will fix a big problem and make hosts and guests much happier.
  
  If we could use email for VRBO guests instead of being forced to message on platform that would be a HUGE benefit to your hosts and to guests.

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