Notifications for automated messages needs improvement
I recently switched from another PMS to Hostaway and am finding some basic things lacking that help with managing my properties. I have notifications for my automated messages turned on, however, the notification I receive on the desktop AND on the phone is very generic and basically not very helpful. Basically, all it does is tell me that an automated message was sent but not WHICH specific automated message was sent.
Here is a sample of a notification of an automated message on the desktop which is similiar to what shows up on the App:
New automated message was sent for "John Smith" [2025-01-18 to 2025-01-21] for listing "Bearfoot Splash" 346221
This message is not very helpful. The way to make this notification actually useful is to have your programmers, put the name of the automated message in this notification. This way it would look something like this:
Automated Message "Day After Check-In" was sent for "John Smith" [2025-01-18 to 2025-01-21] for listing "Bearfoot Splash" 346221
That should be very easy to do and would provide hosts with information that is helpful without having to dig deeper to find out WHAT automated message were actually sent.
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I agree with this - the cleaning companies are getting the notifications and have no idea what has changed so they are having to go over the booking to try and find the change as the notification does not tell you what has changed.
They get notifications when we change a custom field as well and in 99% of the time they don't need this notification as its not related to the cleaning. We need better controls over the notifications including who gets what notifications.
We can also update a reservation after the guest has checked out and clean is done but the cleaner gets the notifications and they keep asking us to stop these messages but we need to make the change in the reservation and have no control over the notification
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Have you seen the notification settings? There is quite a bit of detail in who is notified when.
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Yes I have and we don't have the ability to control these particular events to the level needed
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