Online Check In Form Improvements

Steve B Uhl

• October 23, 2024 17:45

1. The current implementation of the arrival and departure times is not user friendly. It should be a dropdown for the hour (starting from the check in / checkout time) and another dropdown for the minutes (15 min increments).
2. The arrival type field should be optional- it is usually not needed and just adds clutter and difficulty for the guest.
3. There should be a checkbox- "Please notify us if early check in is available" that is tied to an automation triggered by change in cleaning status of Turno.
4. The custom fields should not all be displayed on the Guest Portal under Add Information. Some custom fields don't apply to all reservations so this is very confusing for guests. The Add Information button isn't needed at all since this information is collected in the check in form.
5. The requirements for the check in form should be platform specific. For example, I want to collect ID and selfie for direct book guests, but not Airbnb guests.
6. The name field and phone number should already be pre-populated from the chanel but able to be edited on the check in form.

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  Randall

  • December 04, 2024 22:25

  I agree with all of these. Can we also add on that the UI for the selfie and the government ID should be the same. The button layout needs to be adjusted and the UX once you hit the button should be identical instead of giving two different experiences.

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  Mark

  • March 20, 2025 22:55

  Strongly agree with these suggestions—particularly around streamlining the form layout, pre-populating known guest data, and tailoring form requirements by booking channel. I’d also like to reinforce the need for guests (and hosts) to be able to re-access the check-in form after submission to make updates if needed—especially for correcting common mistakes like uploading the wrong file or updating arrival details or additional guest details. This would greatly reduce the manual follow-up we’re currently doing and improve the overall guest experience. Appreciate the thoughtful suggestions in this thread—hoping these enhancements are prioritized soon.

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