Smart lock features

Connor

• October 11, 2024 16:12

For the smart locks feature it would be really helpful to have an emergency code that can be used by guests if for some reason their code isn’t working and that we can changed after it’s been used. Also a feature that shows if the codes are actually on the lock.

2

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  Jen

  • October 11, 2024 16:21

  YES! This would be very helpful!

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  Daniel

  • November 02, 2024 17:59

  It would be great if there can be a way for a guest to message something like "code not working" and then Hostaway should send them the emergency/fallback code to get in. 

  One guest in the past did not get the welcome message sent to them because of an Airbnb API error and then they tried to check in at 1am (when I was sleeping). The outcome was that they were really upset, they had to find a hotel and then left a bad review. 

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