Same Day Auto-Reviews

Justin

• October 11, 2024 01:26

I find that reviewing a guest on the same day as their checkout is a valuable strategy to get more 5 star reviews. The guests are more interested in seeing what the review of themselves was and more likely to give a 5 star review of the property quickly to see what the review of themselves was. Currently, you can only select 1 day afterwards. I would request that 0 days be implemented and a later time in the day such as 6 or 7pm local time be used as a default.

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  Chad

  • October 20, 2024 19:51

  We do the opposite - we wait until day 12 to auto-post. That gives us time to create a claim / file a claim, etc. I just submitted an enhancement for the ability to be able to reschedule a review, as this is somewhat related. Currently, once you cancel an auto-review, you can't reschedule it, it can only be pushed manually. You have the slight edge, in that you can at least go in and push a review early - we want the ability to post a review in the last 5 minutes of the 14 day window - aka "review sniping."  Gives us time to warn other hosts, but doesn't give the guest time to write a review before the window expires. 

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