Auto-translate for Hostaway Inbox
Answered
We operate in Canada where many of our guests are french-speaking and as an english-speaking PM we have noticed that when our french-speaking guests message us their message is not translated in Hostaway, even though it is in Airbnb. Was wondering if Hostaway would be able to bring the translated version of their messaging into Hostaway so that we don't have to go into Airbnb every time the guest messages in a language we do not speak or understand? I imagine if Hostaway gets the PM's language preference they can just do a translation before it ends up in the Hostaway inbox? Or take the already translated version from Airbnb instead? The latter wouldn't solve the problem with other OTA's though so might be a better idea to have the translation happen within the Hostaway software so it is applicable to all of the other OTA's/channels that PM's operate their properties on.
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Official comment
Hello this is Yanni, Senior Product Manager from Hostaway. We are looking into this right now, and I might get in touch with you about it. But unfortunately I can't provide an ETA right now. Thank you for your feedback.
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Yes, it's quite annoying that we need to go into airbnb just to be able to use their translations or have to copy and paste each time to google translator etc.
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Agreed! There is another product request for the same feature that was submitted a few days after this one so if you can go like that one as well hopefully it catches the product team's attention!
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+1 its quite annoying. This is from someone who is migrating from Hospitable and was getting used to this feature
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very annoying, i received a message in spanish, i don'T speak spanish. That'S such a basic feature...
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+1, this would be super useful!
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Yes please translate messages, back and forth
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Really needed!
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+1
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What can I say? I work in Dubai and receive many Arabic messages. That’s why this feature would be really useful.
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We also need this ASAP. This is a missing feature!
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