Financial Field for Cancellation Fee
Hi team,
I recently reached out to the support team about this but they confirmed that there is no financial field for cancellation fees...
Situation: We need to do a partial refund for our guest. They have cancelled 10x nights of their stay, and as per their cancellation policy they are entitled to a 50% refund.
However, to make sure this is accurately reflected on the guest's invoice I was looking for 'Cancellation Fee' field under the 'Financial Fields and Formulas' section of their reservation. Turns out Hostaway doesn't have one?
This is a really important and necessary function for property managers/accomodation providers to have. If anyone else reading this has a work-around that they use, I would be forever grateful if you could share!
Warm regards,
Perfect Stays Team
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