Do not host list

Stephen

• August 29, 2024 02:16

It would be great if Hostaway could help property managers avoid bookings from people on Do not host lists.

If we could upload a list of names of guests we do not want to host (e.g. through past bad behaviour) and Hostaway send us a message when a similar name books, the property manager can investigate to determine if it is the same person and whether any action be taken on the booking. 

It would be the responsibility of the property manager to investigate and take action of the booking.

5

• 

  Imran Latif

  • August 29, 2024 11:28

  A flag to blacklist a guest would be useful.
  Possibly with notes for the reason.
  Then, as mentioned by Stephen, if the mobile/email/name matches the blacklist, we should be alerted.
  Advanced CRM functionalities.
  Too often, we have to decline bookings after they are created across our apartments when the same person with whom we had a problem books a different property and sometimes on a different OTA platform.

  1
• 

  James

  • December 06, 2024 14:04

  This would be useful!

  0
• 

  My NOLA

  • March 14, 2025 17:32

  We really need this too!  Getting a lot of chargebacks on direct bookings.

  0

Please sign in to leave a comment.