Edit validity period for specific smart lock codes (from Hostaway)
Some guests are granted early check-ins and their code validity period must be modified from the default values. From the Yale Access app for example, editing validity periods creates a glitch with Hostaway and the code is deleted altogether.
It is followed by a loop of creation and deletion between Hostaway and Yale until the current time is greater or equal to Hostaway's default start time from what I have seen in the activity log.
Instead of having to use the manufacturer's mobile app to change a validity period of a code, it would be useful to have this option in Hostaway and this would probably help us work around these types of glitches.
As of now the only option we have in Hostaway is to change the start and end times default value of a smart lock but this modifies ALL the codes contained on the lock, when we're only trying to edit one.
Thanks for considering this, and feel free to reach out to jeremy.cousin.1@ulaval.ca if you need more information to troubleshoot - I would be happy to help!
Please sign in to leave a comment.
Comments
0 comments