Reopening online check-in form

TEST user

• August 18, 2024 03:50

If the number of guest changes after completion of the online check-in form, itis not possible to add the ID of the extra guests. As in Spain we are required to declare all the guests to the local authorities, I would love the possibility to re-open the online check-in form

4

• 

  Jacob Holub

  • September 11, 2024 00:27

  Yes!

  In general, it would be helpful to be able to re-open the form for many different reasons.

  2
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  Mark

  • March 11, 2025 16:01

  Yes! Especially when guests mistakenly take a selfie instead of uploading their ID. They need to be able to go back in and resubmit it with their ID. Right now they have to text it to me and I have to manually upload it to the reservation. 

   

  0
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  Mark

  • March 20, 2025 22:30

  Just had another guest mistakenly upload a selfie instead of their ID during the online check-in process—highlighting again the need for this feature. Without the ability to re-access or edit the form, I now have to manually collect and upload the ID separately, which adds friction for both the guest and host. This enhancement would streamline the process and reduce repetitive backend work. Hope this can be prioritized—thank you!

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  Erin

  • March 21, 2025 14:57

  Yes agree with the above.
  
  I would also add, the user interface needs to be better on the check in form to help prevent the frequent problem that Mark has referred to. This is not just a Mark issue, it happens to all of us about 20% of the time. The UI needs to be better laid out and more clear what those two upload boxes are for.

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