Ability to "Unallocate" or delete booking from OTAs

Answered

Corporate

• July 22, 2024 09:07

Without having to call support and have the ability to remove OTA bookings ourselves so the Hostaway calendar can be freed up and be available for all other channels, regardless of the status of the booking on the OTA channel the booking originally came from. Once manually removed this availability would no longer be sync/updated from the channel on Hostaway's calendar so it doesnt get blocked again.

1

• Official comment

  

  Phil

  • August 01, 2024 13:53

  Hey Corporate, 
  
  https://support.hostaway.com/hc/en-us/articles/360034407293-Reservations-Cancel-Delete-a-reservation
  
  This is not planned, as we are not able to cancel reservations on OTAs from Hostaway (this is a limitation of the OTA), but we can delete the reservation for you manually. Deleting the reservation does not cancel the reservation on the OTA, so this can be somewhat tricky. 
  
  I'll pass your feedback along to the Dev Team.

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