Alternative dates, when showing no availabilty in booking engine
Summary: A potential issue arises when a guest searches for a stay duration that is shorter than the minimum required stay. Currently, the booking engine displays a "no results" message, which may lead to missed sales opportunities. This request is to improve the messaging and user experience in such scenarios.
Details:
- When a guest searches for a one-night stay but the minimum stay requirement is two nights, the booking engine provides a "no results" message. This happens even when there are available houses that meet the criteria for a longer stay.
- Example URL demonstrating the issue: https://boeken.peanbuiten.nl/search?start=2024-11-08&end=2024-11-09&numberOfGuests=1
Current Behavior: The current system displays the following message: "We have not found availability for your dates: Saturday, July 6, 2024 - Sunday, July 7, 2024 (1 night). During this period, we require a minimum stay of 2 nights."
Proposed Improvement:
- Instead of showing "no results," display a user-friendly message explaining the minimum stay requirement.
- Provide alternative suggestions or call-to-action (CTA) to guide the user:
- Highlight the availability of houses with the required minimum stay.
- Suggest adjusting the dates to meet the minimum stay requirement.
- Encourage contacting support for further assistance.
Example Message: "Sorry, we couldn't find availability for your selected dates: Saturday, July 6, 2024 - Sunday, July 7, 2024 (1 night). Our minimum stay requirement during this period is 2 nights. Please adjust your dates or contact us for assistance."
Benefits:
- Improves user experience by providing clear information and options.
- Potentially increases bookings by guiding users towards acceptable booking configurations.
- Reduces user frustration and enhances overall satisfaction with the booking process.
Comparative Insight: Some competitors use banners or pop-up messages to explain the minimum stay policy and suggest alternatives, resulting in better user engagement and higher conversion rates.
Please sign in to leave a comment.
Comments
0 comments