Automated messages to property owners

Ross

• June 09, 2024 14:31

Pretty simple really. Create automated messages that can be sent to the email address of the owner assigned to the property. 
There are a lot of messages that we send to property owners and currently we have to send these manually. The only ones we can send them are the system notifications and they dont even come from us, they come from Hostaway with Hostaway branding. 

Also add the option to send to a manual email address. I.e. in the to To box you could select guest, property owner or allow you to type a manual address.

4

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  Damara

  • October 22, 2024 20:48

  100% to this! I asked my rep if there was a way to create an automation for owner stays and his best advice was to create templates which I did for now, but I fear I will forget to send them. The ability to create an automation for owners stays would be clutch.

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  Tom

  • February 20, 2025 11:32

  Yes!!  This would be great.  But also, the ability to automate emails to myself (or another team member) would be useful.  I know it sounds daft, but a lot of our properties have smart features and if Hostaway could email me x hours before a check-in (to set the heating for example) or after a check-out (to switch off lights) then that'd be helpful.

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  Amber

  • March 31, 2025 20:14

  Owner Stays are completely different from a guest stay, as such, they require their own "personalized" email templates that automatically generate.  I have failed to send so many owner stay emails because they are not automatic, it makes me wonder why I have this software...they don't even get the GUEST email...they get nothing unless I manually send them an email...when you manage 20 properties, that almost impossible to manage during the summer.

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