Only Mark Guest Initiated Messages as Unread

Planned

Home Ventures

• June 04, 2024 20:09

The Hostaway and travel site inboxes are filled with unread messages which are host initiated like an automatic message sent by Hostaway. Please only mark a message unread if it is guest initiated.

14

• Official comment

  

  Yanni Pasmatzis

  • August 02, 2024 13:35

  Thanks for your feedback. I'm going to bring it internally to review the wording of the quick filters with the team. For now I believe the functionality that is implemented by the "Guest sent the last message" quick filter might be closer to the behaviour that you requested above.
• 

  Home Ventures

  • June 04, 2024 20:12

  See examples below. All of these are unread in both systems but they are messages we sent to the guest:

  

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• 

  Tommy

  • June 04, 2024 20:26

  Yes!!!! We would like to be able to filter messages by unread, but currently it's unusable because there are so many that show up as unread but shouldn't (for example if we send a message directly on airbnb or automated, etc)

  1
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  Erin

  • January 27, 2025 17:56

  I completely agree. Any messages that are auto sent should not show up as unread messages.

  1

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