Removing upsell after reservation

Answered

Daryll

• May 24, 2024 13:27

Client wants to have an option where upsells will be removed automatically 2 weeks before the guests arrived. 

2

• 

  Paulius

  • May 31, 2024 15:02

  Hi Daryl.
  I'm Paulius, part of the product team here at Hostaway. Could you share why there is a need to hide upsells 2 weeks before the guest arrives? If you are open to it, we can have a call to discuss this issue. I would be interested to learn more. You can book a time using this link: https://calendar.app.google/wSb8HuNLkW7cQzTF7

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• 

  mcdryburn

  • June 08, 2024 18:31

  I had a customer who was arriving today and arrived 90 minutes early so went into the guest portal and selected and paid for an early check-in.  This was inconvenient for both me and the guest as the room was not available and we ended up refunding their money.

  There should be options to restrict the ability of the guest to elect an early check-in or late check-out to x hours before the event (ie check-in or check-out). 

  Also there should be an option to require confirmation from the host that a early/late arrival or departure is possible as we need to check with our cleaning team so to take the money from the guest immediately is not brilliant.

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