FAQ about Rental Agreements

Here is the general article about Rental Agreements.

Q: Can I set a different rental agreement per listing?

A: Yes, the agreement text is set on the listing level.

Q: How do I make sure my guest signed the agreement?

A: Setup message automation with a link to the rental agreement, asking the guest to sign it. Once they sign, you will receive a notification about it (which can be controlled via the settings page). You can also filter reservations by signature status. Lastly, you can also set reminders to sign the agreement that is sent only if the agreement is not signed - use the rental agreement condition in the message automation to do so.

Q: I want to share the exact listing address with my guests only after the rental agreement is signed. How do I do that?

A: Make sure that the automation that shares the listing address/guest portal link with the guests has the rental agreement condition in them. This works for direct channels only, as OTAs share the listing address upon reservation.

Q: The guest already signed an agreement outside of Hostaway. How can I reflect that in Hostaway?

A: You can manually edit the rental agreement signature status in the reservation by editing the reservation and changing the status to signed.

Q: The rental agreement attachment is not attached to the guest portal even after it has been signed?

A: Kindly note that before a reservation is fully confirmed (something is paid) the system does not show attachments. You will be required to update the reservation as paid or create an invoice so that the rental agreement attachment is available in the guest portal.