FAQ about Rental Agreements

Here is the general article about Rental Agreements.

Q: Can I set a different rental agreement per listing?

A: Yes, the agreement text is set on the listing level.

Q: How do I make sure my guest signed the agreement?

A: Setup a message automation with a link to the rental agreement, asking the guest to sign it. Once they sign, you will receive a notification about it (can be controlled via the settings page). You can also filter reservations by signature status. Lastly, you can also set reminders to sign the agreement that are sent only if the agreement is not signed - use the rental agreement condition in the message automation to do so.

Q: I want to share the exact listing address with my guests only after the rental agreement is signed. How do I do that?

A: Make sure that the automations that share the listing address / guest portal link with the guests have the rental agreement condition in them. This works for direct channels only, as OTAs share the listing address upon reservation.

Q: The guest already signed an agreement outside of Hostaway. How can I reflect that in Hostaway?

A: You can manually edit the rental agreement signature status in the reservation by editing the reservation and changing the status to signed.