When you set out to connect your Hostaway account with Authorize.net, the following two scenarios can apply.
Your Hostaway account is not connected to any payment provider
- Create an Authorize.net account
- Go to Settings > Press API Credentials and Keys > Find the API login ID > Generate a new transaction key and store it in a safe place
- Once done, contact Hostaway so we can make sure that you have access to the feature
- Go to Hostaway Dashboard > Settings > Integrations> Click on Activate for Authorize.net > Add your API login ID and your API key
You are now connected to Authorize.net.
Remember to set up your Auto Charges.
Your Hostaway account is already connected to a payment provider
The steps are the same as explained in the first part. However, please be aware that when connecting a new payment processor, the past credit card will not be pushed to Authorize.net. The credit card will be stored in your previous payment provider and will have to be managed manually. Hostaway will not charge automatically since you have to disconnect the previous payment provider to connect to the new one.
- Create an Authorize.net account
- Go to Settings > Press API Credentials and Keys > Find the API login ID > Generate a new transaction key and store it in a safe place
- Once done, contact Hostaway so we can make sure that you have access to the feature
- Deactivate Stripe (or any other payment processor you are using)
- Go to Hostaway Dashboard > Settings > Integrations> Click on Activate for Authorize.net > Add your API login ID and your API key
Your account will be connected with Authorize.net now.
Please make sure to delete any existing auto-payments and create new ones so that they are also connected with the new payment processor.
For more information please refer to the following user guide on How to set up Guest Auto Invoicing with an Auto-Charge?
For more information please refer to the following user guide on How to create an auto Pre auth / Refundable Damage Deposit
Notes
- A pre-auth expires after 30 days of the pre-auth creation. This timeframe is set by Authorize.net and it cannot be changed from Hostaway. Once the pre-auth expires, the amount held will be released and the guest will have that amount available on their credit/debit card again
- It's only possible to use one payment processor at a time for all listings, having Stripe in one listing and Authorize.net in the main account for all other listings, for example, is not possible
- Additional payment processing fees may apply.
FAQs
Why am I unable to process my payments?
- If you have already completed all the necessary steps to connect your Hostaway account with Authorize.net and you are still unable to process your payments please verify on the Authorize.net Dashboard that the account is active and not in test mode
Why am I unable to process a reservation refund with Authorize.net?
- Disputes and refunds must be handled from the Authorize.net Dashboard
- Log in to Authorize.net to initiate a refund
- A refund has fees like a charge
- Reservations made before a payment processor change will be available on the old payment processor and need to be refunded there
Why am I unable to find a reservation on Authorize.net?
If you have made a change of payment processor and the reservation was made before the change to Authorize.net, the reservation will not be available on the new payment processor but on the old one. In this case, you will need to manage the reservation from the old payment processor.
Another scenario that may occur is that it is a Hostaway Direct reservation and the guest has not provided credit card details:
- In Hostaway you will see that the Payment Status of the booking is Failed.
- In this case, you will need to submit the Guest Portal to obtain the credit card details.
- Once the guest sends you the credit card details the auto-charge set up in Hostaway will process the reservation payment