Multiple language automation
Hostaway allows sending automation depending on the guest’s language. The guest language is determined by the channel and can be manually added/edited by you.
- The guest language comes automatically from Airbnb, Booking.com, and Vrbo
- For Public API, it can be inserted using the "guestLocale" parameter
- For Expedia, Booking Engine, WordPress plugin, and other channels, the language field is empty and you can edit the reservation to fill it in yourself
- If you don't want to automatically use the language information received from channels, then you can turn it off in settings > Integrations
How to use multi-language automation?
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Go to Inbox > Automation > Create a new one or edit. Between the message and event trigger, you will find the Languages dropdown
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Each language includes a set of subject and body fields. Dynamic fields can be used
- All reservations can be edited to insert/change the language
Additional notes
- There is no limit to how many languages can be added per automation
- When changing the language in a reservation, all scheduled messages for that reservation are automatically changed to that language
- If the automation doesn't have the guest language, we will send the primary one - We advise having the default message in English