How do Vrbo inquiries work?

An inquiry is a question from a guest who would like to book the property. You can either decide to accept it or not. The inquiry will be displayed in both the inbox section as well as the reservation section in Hostaway.

Can I accept Vrbo inquiries in Hostaway?

Yes, you can! Please make sure that you do have the content API activated and that there is an email address available in the reservation details to reply to the guest.

Once a guest sends in their inquiries via “Ask Manager A Question”, you will need to answer the guest from Hostaway. A reply to the guest will automatically approve the request and the guest will receive in their email inbox your reply and buttons to either “Reply” or “Book Now”: once the guest clicks on “Book Now”, the inquiry will then turn into a reservation.

You can see this in a more visual way below:

Does Hostaway support messages for Vrbo inquiries?

We have the full support of messaging for Vrbo inquiries.

Inquiry messaging flow:

1. Hostaway shows the inquiry in the reservation section and the inbox section
2. You can reply to the inquiry using the Hostaway inbox and the response will be displayed in the Vrbo dashboard of the guest
3. Guest can reply from his Vrbo dashboard
4. Hostaway will receive the reply as an email message from Vrbo and will show it in the Hostaway reservation and inbox thread