🔐 How to Log In to the Hostaway Mobile App
When logging into the Hostaway mobile app, you may encounter a two-step verification process for enhanced security. Here's what to expect and how to complete the login successfully:
✅ Expected Login Process
- Enter Your Credentials 📧
- Open the Hostaway app on your mobile device (iOS or Android)
- Input your email address and password
- Tap "Login"
- Check Your Email
- In some cases, you'll see a screen saying "Check your email to confirm your login"
- You'll receive an email with the subject "Two factor authentication code"
- Important: Use the Same Device
- You must open the email on the same mobile device where you have the Hostaway app
- Look for the button saying "Yes, it was me" in the email
- Click this button while still on your mobile device
- Allow App to Open
- Your mobile device may ask for confirmation to open the Hostaway app
- Select "Allow" or "Open" when prompted
- Login Complete
- The login will be completed successfully if all steps are done within 15 minutes
- You'll be automatically logged into the app
⚠️ Important Notes
- Same Device Required: Both the login attempt and email confirmation must happen on the same mobile device
- Time Limit: Complete the entire process within 15 minutes
- If It Doesn't Work: Close and reopen the app, then start over from step 1
🔧 Troubleshooting Tips
If you're stuck in a login loop:
- Make sure you're opening the email on the same device where you started the login
- Check that you're clicking "Yes, it was me" (not entering a code)
- Ensure you allow the app to open when prompted
- If the process takes longer than 15 minutes, restart from the beginning
Alternative Method: Some users may receive a 6-digit verification code instead. If you see a code in your email:
- Enter this code directly into the app when prompted
- Do NOT click the "Yes, it was me" button if you're using the code method
📞 Need Help?
If you continue experiencing issues after following these steps, please contact our support team with:
- Your device type (iOS or Android)
- Screenshots of where you're getting stuck
- Any error messages you're seeing
This login process ensures your account security while providing convenient access to your Hostaway mobile app! 🔒