Duplicate listings on Booking.com can lead to confusion and potential overbooking. If you accidentally create or notice duplicate listings, follow the steps below to address the issue effectively. These guidelines integrate actions from both Hostaway and Booking.com to ensure a seamless resolution.
Step 1: Identify the Duplicate Listings
Identify which listings are duplicated in your Booking.com Extranet. Log in to your Extranet and review listing details to determine:
- Which listing(s) you want to keep active.
- Which listing(s) you wish to deactivate or remove.
If your Hostaway account is involved, you may see listings mapped through Hostaway alongside their Booking.com listing IDs.
Step 2: Take Action Through Hostaway (If Applicable)
If the duplicate listing is mapped via Hostaway, you must first unmap it in your Hostaway dashboard before proceeding with any actions in Booking.com. Here’s how:
- Log in to Hostaway.
- Navigate to Channel Manager > Channels > Booking.com.
- Locate the duplicate listing and unmap or disconnect it.
This step ensures that changes in Booking.com do not conflict with Hostaway’s integrations.
Step 3: Manage Duplicate Listings on Booking.com
Once unmapped from Hostaway (if applicable), use the Booking.com Extranet to manage the duplicate listing. Choose one of the following options:
- Deactivate Duplicate Listing: Contact Booking.com support to mark the extra listing as "Closed/Not bookable."
- Request Removal: Ask Booking.com support to completely remove the unwanted listing.
How to Contact Booking.com Support
- Log in to your Booking.com Extranet.
- Click Inbox > Booking.com messages.
- Select See contact options, and choose a topic and subtopic as required.
- Click See all contact options.
- Reach out to support via the Message or Call option to make your request.
If you encounter difficulties, Booking.com’s support team can guide you through additional steps to resolve the issue.
Step 4: Verify the Changes
After completing the steps above, log back into both Hostaway and Booking.com to confirm that the duplicate listing has been successfully deactivated, removed, or unmapped. This ensures the issue is fully resolved and prevents further complications.
Conclusion
By following these steps, you can effectively resolve duplicate listings on Booking.com while ensuring a smooth integration with Hostaway. If needed, do not hesitate to reach out to support teams from both platforms for assistance.