Understanding the Vrbo-Hostaway Integration
The integration between Vrbo and Hostaway streamlines property management by centralizing most tasks within the Hostaway platform. It is crucial to understand how the integration operates, including data synchronization, API activation, and ongoing management responsibilities.
Data Flow and Dashboard Usage After Integration
Once your Vrbo-Hostaway integration is live, all management of bookings, edits, and listings should occur exclusively through the Hostaway platform. Changes made directly in your Vrbo dashboard will be overridden during the next sync by the latest data from Hostaway. This one-way data flow covers essential listing content, including:
- Amenities
- Number of bedrooms and bathrooms
- Property descriptions
- Photos
After integration, the Vrbo dashboard should be used strictly for account settings, commissions, and invoices. All other operations, such as managing calendars, rates, reservations, or payments, must be handled through Hostaway.
Steps to Activate the API Connection
If your Vrbo listing is not syncing with Hostaway, it may be because the API connection has not been activated. Ensure the following steps are completed:
- Refer to the Hostaway support article, Vrbo - Connect to Vrbo, and complete Step 5.
- If you’ve completed the step but have not received follow-up communication from Vrbo, contact Vrbo support to initiate the API activation process.
Post-Export Tasks and Ongoing Management
Once your properties have been exported to Vrbo via Hostaway, no immediate actions are required on your part, unless you wish to expedite the process by contacting Vrbo support:
- Phone: +1 877-239-2592
- Email: pm-support@vrbo.com
For effective management post-integration, remember to:
- Manage all operational tasks within Hostaway once the integration is live.
- Use the Vrbo dashboard only for administrative purposes, such as reviewing commissions and invoices.
Best Practices for Successful Integration
To maximize the benefits of Vrbo-Hostaway integration:
- Always consult Hostaway for updates before making operational changes.
- Proactively monitor sync statuses to ensure smooth data flow from Hostaway to Vrbo.
- Reach out to Hostaway or Vrbo support if you encounter issues during or after integration.
By adhering to these guidelines, you can ensure a seamless integration experience and efficient property management through the Hostaway platform.