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How can I resolve Airbnb calendar issues such as blocked dates or syncing errors?

Victor
  • Updated

Resolving Airbnb Calendar Issues: Blocked Dates and Syncing Errors

Having trouble with your Airbnb calendar? Common issues include blocked dates, syncing discrepancies with Hostaway, minimum stay settings, or display challenges in the multi-calendar view. Below, you’ll find step-by-step solutions to address these challenges.

 

Common Calendar Issues and How to Resolve Them

1. Manually Unblock Dates

If your calendar shows unwanted blocked dates, follow these steps to unblock them:

  • Access your Hostaway property calendar.
  • Identify the blocked dates and adjust their status to "available."
  • If the availability does not reflect on Airbnb, check the syncing status between Hostaway and Airbnb. Ensure that the reservation status is updated correctly.

 

2. Resolve Synchronization Discrepancies Between Hostaway and Airbnb

Sync issues can lead to calendar discrepancies. For example, Airbnb may block dates because of manual reservations moved within Hostaway. To resolve this:

  • Temporarily unmap the affected listing in Hostaway.
  • Move the reservation manually on Airbnb.
  • Once unmapped, unblock dates on Airbnb, and delete the reservation in Hostaway.
  • Remap the listing to ensure proper syncing.

This ensures that the dates will sync accurately between platforms without accidental blocks.

 

3. Check Minimum Night Stay Settings

Occasionally, a minimum night stay setting can block certain dates. If dates appear open in Hostaway but are blocked on Airbnb:

  • Review the "minimum night stay" setting in Hostaway or Airbnb.
  • Set the requirement to a number that accommodates your intended scheduling, making the dates available for shorter bookings.

Adjust Multi-Calendar Display Settings

Blocked dates may also appear due to multi-calendar view configurations. To resolve this:

  1. Change Listing Order: - Navigate to Dashboard > Listings.- Click on “Sort by” and select "Listing Order."- Drag and drop properties to reorder them.
  2. Adjust the Multi-Calendar Parameters: - Click the arrow next to the date in the multi-calendar view.- Select a different preset order.
  3. Ensure Full Display of Reservations: - Click the “Add” button in the top-right corner of the multi-calendar.- Enable "Reservations" to display all bookings on the calendar.

General Tips for Troubleshooting Calendar Issues

  • Always verify the syncing status between Hostaway and connected platforms like Airbnb or Vrbo when making adjustments.
  • Regularly review your calendar settings, such as minimum night stays, blocked dates, and listing configurations.
  • Ensure that any manual changes (e.g., moved reservations) are accounted for in all booking systems.

By following these steps, you can effectively troubleshoot and resolve most Airbnb calendar issues quickly and efficiently.

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