Create automated reviews for Airbnb

Auto-review allows you to automatically post a Guest review of 5 stars. These reviews can be modified if needed.

Auto-reviews

To set up your templates please follow the next steps:

1. Go to your Hostaway Dashboard > Reviews > Auto-reviews
2. In the top right corner > Click on "Add auto-review"
3. Fill in the required information
   • Name. The name is internal only. It will not be published
   • Send Time. Between 1 to 13 days after the guest check-out date
   • Message. Provide at least 3 different review messages to be used by the system. The more you have the better
4. To add more messages > Click on "Add new template"
   • Private note. For the guest only
   • Listings. Select the listings you want to apply this auto-review
5. Save

Review Templates

Sending a manual review can be time-consuming so, to save some time, Hostaway allows the creation of templates that can be used when making a manual review.

Create a review template

1. Go to your Hostaway Dashboard > Reviews > Review Templates
2. Click on the Add Review template
   • Name. The name is internal only. It will not be published
   • Message. Add the message. You can use fields if needed
   • Ratings
   • Private note. For the guest only

Automated review FAQs

Why are automated reviews only available for Airbnb?

Airbnb is the only channel at this moment that asks you to review the guest. Other channels do not support this way of working for now. You can collect reviews for Booking.com or Hostaway reservations (Booking Engine, Direct Reservations, Google Travel, and WordPress).

Why do I need to write 3 or more messages in the template?

The automated review system randomly takes one of your messages. Future guests will be able to see your recommendations in your Airbnb profile. Always having the same reviews might lower their trust. It is recommended to change the content regularly and or send manual reviews out from time to time.

Can I adjust or stop an auto-generated review from going out?

Yes, by setting the sent time after check-out you will see the reviews as "scheduled". This gives you time to adjust or stop the review before going out.