Financial Reporting FAQ
November 2020 - Watch our Webinar explanation here
How to calculate Vrbo commission?
For Vrbo, Hostaway calculates the HostChannelFee.
Go to Listing > edit > Price and Fees > VRBO host channel fee. It will calculate the Vrbo commission on the Base Rate and other fees.
Please note that it will only calculate for newly received reservations.
The field used is HostChannelFee.
How do AirbnbCancellationPayout works?
When a reservation is cancelled, Airbnb sends us an AirbnbCancellationPayout.
- If Cancellation Payout is empty > We will mark all other fields as 0
- If Cancellation Payout is not empty > We will show the data Airbnb sends to us (partial Base Rate, cleaning fee etc).
If you wish to add cancelled reservations in your reports, remember to select status Cancelled.
Also, remember to add the AirbnbCancellationPayout in your formula(s)
Does the Financial Reporting feature work for iCal reservations?
No, iCal reservations will not be considered in this report.
The Financial Reporting is incorrect for Hostaway reservations, why?
For Direct Reservations made prior to the activation of this new feature, the field data might be incorrect, especially if you have changed manually the total. For reservations made after, you can edit the breakdown (read this article for more info)
In Analytics, how can I see a different interval?
For the main graph in Analytics, we use these intervals:
- From 1 to 29 days we show 1-day intervals
- From 30 to 60 days we should show 2 days intervals;
- From 61 to 90 days, 3 days intervals
- And then it will show monthly
Is it possible to change the financial reporting currency?
Currency is always displayed in the same currency of your Hostaway listings. Financial reporting currently does not support multi-currency or currency conversions.