Announcement: Airbnb Basic will be depreciated 2020/09/07
During the last 1 1/2 years, Hostaway and Airbnb have been working on the implementation of the new Airbnb Pro API program. During this time, all clients were informed about migrating all listings from the old Airbnb Basic connection to the new Airbnb Pro API connection. Airbnb has announced that starting 2020/09/07 globally, the old Airbnb Basic API connection will no longer work and so it will be depreciated.
What does this mean for you and your accounts?
When you have already migrated all your listings to the new Airbnb Pro connection, there is good news. You will not have to do anything at this time. Hostaway will take care of the depreciation of the Airbnb Basic connection. You will receive during Q4 2020, additional information on how to make further changes to your Airbnb account to complete the depreciation process.
When you did not migrate all your listings to the new Airbnb Pro connection, you will have to migrate before 2020/09/07!! Follow the migration instructions provided in this guide to complete your migration.
What happens after 2020/09/07 with the Airbnb Basic connection?
Any Airbnb Basic reservation with a future check-in date will start synchronizing by the Airbnb Pro connection. All listings and accounts not migrated to the Airbnb Pro connection will no longer synchronizing with Airbnb!
Frequently asked questions
Why does Hostaway need to do this?
For many years non-official partners could work with there API software as an official program didn't exist yet. Airbnb has released the official program end 2018 for official partners. All these partners you can find on the Airbnb website here. Companies not listed here are not allowed to connect with the Airbnb network as well that Hosts are not authorized to work with non-official software partners.
How do I see if my listing(s) are already migrated?
Login to your account and go to the menu channel manager - listings Mapping page.
When you see both Airbnb Basic and Airbnb pro channel set to ON for the listings. You have migrated this listing before and do not need to do anything.
When you see Airbnb Pro connection OFF and Airbnb Basic ON, you have not migrated the listing yet and so need to migrate this listing before 2020/09/07.
I'm Co-host of an Airbnb account can I still connect to Airbnb Pro?
Co-host accounts can not connect directly. For this, you can connect the main Airbnb account to your Hostaway software and provide the main account owner with an Hostaway user access account in your software.
My listings are located in New York, Los Angeles or Singapore, can I connect?
Only officially licensed traditional listings like hotels, B&B's can connect. The Airbnb API will deny connection for any other type, and an error on Migration or Import will inform you about this limitation. There is no alternative option to connect when this restriction applies to one or more of your listings.
Airbnb shows I can only connect to one API partner at the same time, what now?
You are likely connected to a second software that also acts as channel manager software. Airbnb only allows one channel managing software to connect at the same time. You can find this in Airbnb under your account profile - connected apps. You will have to disconnect this software in order to connect your Hostaway software. If you think it is by mistake, please contact Airbnb to review the app settings.
I do not wish or can not connect with the Airbnb Pro API, what now?
The API connection controllers many functions and provides many details of your guests. When you do not or can not connect, you may consider using custom iCal connections for the sync. Hostaway does not recommend this connection for Airbnb due to its reliability.
I do not need some of my listings to sync with Airbnb anymore, what now?
When you do no longer need some of your listings to sync with Airbnb, Hostaway will automatically disconnect them from the Airbnb Basic connection after 2020/09/07.
A non-official software partner told me they can still connect with Airbnb Basic API?
Technically this might be true in a hacky way. The use of these types of non-official software is in direct violation of your Airbnb Host account terms and conditions. Hostaway can not advise on these matters. We do know that Host accounts using un-official software regularly are placed under the Airbnb investigation team and, in some cases, lose their account.
I need more time to migrate, can you keep my Airbnb Basic connection still live?
No, the Airbnb Basic connection will stop working after 2020/09/07.
Can you migrate my listings and accounts for me?
No, Airbnb demands the host to agree with legal terms in your accounts for connection. Hostaway is not allowed to do this for you. Hostaway is more than happy to help you during migration in an only meeting. Reach out to firstname.lastname@example.org to book a session with one of our specialists.
I have another question?
Please reach out with details of the questions you have to email@example.com, and we will be happy to answer them where we can.