How to identify if a reservation is Stored and if a channel is active?

In the Hostaway software, you will find 2 fields under the reservation overview page and reservations detailed view called Reservation Stored and Channel Active. Below we outline the meaning of these 2 fields and how you can use them.

When unmapping a listing, the Dashboard will ask if you wish to store reservations or not.

Reservation overview page

When you select from the filter columns these 2 fields to be shown, you will see them behind any reservation you have in your Hostaway account.

Reservation detailed view

When you open the detailed view of a reservation both these statuses will show to you.

Meaning of these statuses

Reservation Stored

In some cases, you may wish to deactivate a specific channel for the listing in Hostaway. When you unmap a listing or reactive an API channel, Airbnb, Booking.com, Expedia, the system will ask you if you wish to "keep the reservation details stored". 

Status = No means that you have not unmapped or disconnected the channel for them.

Status = Yes means that you have at some point unmapped or disconnected the channel after the reservation was made.

Reservations stored in the past will in some cases not update anymore even after reconnection a channel. It's strongly recommended to keep a close eye on these reservations for changes made on the mentioned channel after storing them.

Channel Active

Similar to the above actions in some cases you may have disconnected a channel connection with the Hostaway software. Based on this the software shows you if the reservation is still connected with the channel. 

Important: There are many ways you can disconnect a listing from a channel and reconnect it afterwards. The statuses Reservation Stored and Channel Active should be considered as an indication to keep a closer eye on it.

When you have any questions regarding a specific reservation. Send a message to support@hostaway.com with the details as guest name, date, reservation id, channel involved, and did you unmap or change channel settings before.