Airbnb Special Offers FAQ

Can I have Special Offers for other cases other than inquiries?

No, if the guest already submitted a reservation request or has confirmed a reservation, the host does not have the option to send a special offer.

Can I manage Special Offers directly in Airbnb after it is enabled in my Hostaway account?

Yes, they can be used both in HostAway and Airbnb.

What can be sent as a Special Offer?

• A change of listing
• Check-in/check-out dates
• Amount of adults/children/infant
• Total price

Or all of them can be combined

Where can I find them?

Currently, only in the dashboard for reservations. However, Hostaway is planning to add them to the calendar, messages and also for those modules in the mobile App (especially for the messages).

What happens if the listing was not mapped at the time that the Special Offer came?

You will not be able to see the Special Offer in Hostaway.

What happens after 24h of sending the Special Offer?

It will be possible for the host to send a new special offer

What happens when the guest accepts the Special Offer?

For that, the guest will click on “book now” for that special offer on Airbnb. Then the standard reservation process will start, creating a new reservation and the messaging thread continuing there.

What’s the difference between a pre-approve and a Special Offer?

They work in a very similar way. A pre-approval has a status of its own but basically, it is like sending a special offer with the default listing/reservation values. A special offer has those modified (price, amount of guests ec.)

If I send a Special Offer and some hours later (before the first one was accepted) I send another one, what will happen?

The new one will overwrite the previous one. The same will happen if a special offer is sent during the pre-approval

What happens if a Special Offer containing a listing change is sent and accepted

Reservation arrives as a new reservation for the selected listing

Why can't I decline an inquiry?  Is that a problem?

Airbnb doesn’t provide this in their API. However, that’s not a problem, as for inquiries no action is needed because they don’t block the calendar (you only need to answer it in a timely manner). On Airbnb they offer that option but it’s just to give the possibility to send a notification to their guest. This can still be done using our messaging system