There are 2 views of the inbox: The inbox and when you are looking at a guest conversation.
Inbox Introduction
In the first part (1)
- Quick Filters: You can filter by check-in/out dates, unread messages or by starred guests
- All Listings: Can select a specific listing
- All Channels: Can select a specific channel
- Recent Activity: This will order the guest list by last messages received/sent, arrival date etc.
- Filter by status: These are reservation status you can use
The clear button will delete all filters.
In the second part (2)
- Channel logo or guest picture (Airbnb only)
- Guest name
- Check-in/out
- Listing name and listing ID
- Reservation status (Here it is a green check, meaning New)
- Calendar: will link you to the calendar page
- Guest Portal: Find more information here
- Reservation: Will link you to the reservation page to see more details
Guest Conversation
On the right
Guest Information
- Channel
- Guest name
- Phone number
- Reservation date: When the reservation has been made
- Listing: Name and Listing ID
- Liting Timezone
- Address: This is the listing address
- Status: Reservation status (more info here)
- Number of guests
- Payout sum: Total of the reservation
- Check-in/out time: It can be modified from here. Click on Save
Messages
- Message templates: You can create templates from here (More info about templates here)
- Then bellow, you can see created templates
Notes
These notes are only visible for you. Don't forget to save
On the left
- Assignee: You can assign to a user (How to create a user)
- Star: If you want to star this conversation (can be filtered afterwards)
For messages:- When the picture is on the left: This is your messages
- When the picture is on the right: This is the guest message
- In the message you can see:
- Listing local time
- Your browser local time
- If you see the setting wheel: This is an automated message
- At the bottom, you can write a manual message
If you want to learn more
- Message overview page
- Automations
- Manage automations (how to edit/cancel)
- Templates