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Message Inbox Presentation

Florian
  • Updated
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There are 2 views of the inbox: The inbox and when you are looking at a guest conversation.

Inbox Introduction

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In the first part (1)

  • Quick Filters: You can filter by check-in/out dates, unread messages or by starred guests
  • All Listings: Can select a specific listing
  • All Channels: Can select a specific channel
  • Recent Activity: This will order the guest list by last messages received/sent, arrival date etc.
  • Filter by status: These are reservation status you can use

The clear button will delete all filters.

In the second part (2)

mceclip2.png

  • Channel logo or guest picture (Airbnb only)
  • Guest name
  • Check-in/out
  • Listing name and listing ID
  • Reservation status (Here it is a green check, meaning New)
  • Calendar: will link you to the calendar page
  • Guest Portal: Find more information here
  • Reservation: Will link you to the reservation page to see more details

 Guest Conversation

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On the right

Guest Information

  • Channel
  • Guest name
  • Phone number
  • Reservation date: When the reservation has been made
  • Listing: Name and Listing ID
  • Liting Timezone
  • Address: This is the listing address
  • Status: Reservation status (more info here)
  • Number of guests
  • Payout sum: Total of the reservation
  • Check-in/out time: It can be modified from here. Click on Save

Messages

  • Message templates: You can create templates from here (More info about templates here)
  • Then bellow, you can see created templates

Notes

These notes are only visible for you. Don't forget to save

On the left

  • Assignee: You can assign to a user (How to create a user)
  • Star: If you want to star this conversation (can be filtered afterwards)
    For messages:
    • When the picture is on the left: This is your messages
    • When the picture is on the right: This is the guest message
  • In the message you can see:
    • Listing local time
    • Your browser local time
    • If you see the setting wheel: This is an automated message
  • At the bottom, you can write a manual message

If you want to learn more