Airbnb FAQ

Can I connect more than one Airbnb account in the same Hostway account?

Yes you can. We suggest that you do the procedure using an incognito window for one account then logout of that Airbnb account and do the same procedure back again in a new incognito window for the other accounts (that will separate cookies and allow to connect correctly to the account you want) 

Once connected to Airbnb Pro, can the Airbnb Basic (legacy) email address "@airbnb.hostaway.info" be changed?

This is a legacy connection.

Yes, you can change it. We detailed the steps in this article on how to change the email address.

Can I have a Request to book in Airbnb using the new API?

Yes you can. Hostaway is one of the first three channel managers to incorporate this feature in the new API.

Make sure in your Hostaway account the option in the listing is set to “No” for “Is instant bookable”

If it is set as Yes and you change it to NO you’ll need to export the listing in the Airbnb Pro connection.

What happens if I don’t want to set Booking Window in Airbnb to All Future Dates?

Upon migration to the new Airbnb Pro API, the Booking Window on Airbnb will be automatically be changed to All Future Dates. If you wish, you can set a Booking Window in Hostaway as mentioned in our Help Center article present at https://support.hostaway.com/hc/en-us/articles/360019511473-Booking-Window

Does the Sync status need to be Limited?

Yes. Do not change to Everything as it isn’t recommended. 
The sync should be either Limited or Price and Availability. It will be automatically configured upon connection.

I can't find all listings when clicking on "importing and mapping":

Please check the following:

• The listing is Unlisted (to show in "Import and mapping" the listing needs to be active)
• Listing is co-hosted
• Smart Pricing is on

If all requirements are met for the listing, contact support and we’ll be happy to help.

Can we import listings from Singapore?

This is a requirement on Airbnb side, but yes, you should be able to import it if it is fully licensed on Airbnb. 

Do I need to export iCals to Hostaway?

No, the integration using Airbnb Pro removes the need to use Airbnb iCal as all reservation communication is done through API.

Note that all iCals set up in Airbnb will be removed once connected to Hostaway.

When I try to connect the Airbnb account I receive an error stating "You may only authorize one property management app to manage your account"

Check if you have another application of another PMS connected (go to the profile pic on the top right corner of the page in Airbnb then go to Account> Privacy and Sharing> Connected apps), if so, you'll need to remove it (migration can only go through if it is removed).

Will the rate import feature continue to work using the Airbnb Pro connection?

With the Pro connection, Airbnb will no longer allow prices to be fetched from the Airbnb listing calendar, therefore this feature will no longer be available. If you have a dynamic pricing tool you'll need to connect it directly to Hostaway.