How to cancel or delete a reservation from Hostaway channels and Vrbo

How to delete a reservation?

If you need to delete a reservation, please submit a request via this link specifying:

• Reservation ID
• Guest name
• Check-in date
• The reason why you would like to delete the reservation
• And confirming that the reservation has been canceled in the channel

Please note that deleting a reservation in Hostaway will not cancel it in the channel.

How to cancel a reservation?

It is only possible to cancel Hostaway reservations (Direct/Hostaway Booking engine/WordPress reservations). For other channels, you will need to contact the channel directly, except for Vrbo.

If you would like to cancel a Hostaway reservation follow the next steps

1. Go to Reservations
2. Select the reservation
3. On the top right corner click on the "Cancel Reservation" button
4. Confirm

Please note that it will not inform the guest automatically, except if you have a message automation setup for the cancellation event.

How to cancel a Vrbo reservation?

To cancel a Vrbo Reservations please follow the next steps:

1. Go to Reservations
2. Search for the reservation
3. Click on "Cancel Reservation"
4. Select a reason
5. Confirm

Recommendations

1. You should avoid selecting the "Traveler" reason if the traveler did not request the cancellation on their side first. You should receive an email in your mailbox and Hostaway when a guest requests a cancellation
2. Vrbo fees might apply depending on the reason selected

You can refer to How to Set Up a Cancellation Policy for more information on editing cancellation policies for Vrbo and direct channels.