How to delete a reservation?

You will be able to delete a reservation.

If you need to delete a reservation, please contact support@hostaway.com with the reservation ID, guest name, check-in date, reason why, and you need to confirm that the reservation has been cancelled in the channel.
Please note that deleting a reservation in Hostaway will not cancel in the channel.

How to cancel a reservation?

It is only possible to cancel a Hostaway reservation (direct/Hostaway Booking engine/WordPress reservations). For other channels, you will need to contact the channel directly (except for Vrbo/HomeAway)

If you want to cancel a Hostaway, please go to Reservations > select the reservation > click on the Cancel Booking button :

Please note that it will not inform the guest automatically, except if you have a message automation setup for cancellation event. 

 How to cancel a Vrbo/HomeAway reservation?

Go to Reservation > Search for the reservation > Click on the Cancel Reservation

Please note that if you cancel a Vrbo/HomeAway reservation, it will be considered as a cancellation from your side. Vrbo/Homeaway fees might apply. We highly advise contacting the channel before cancelling.