How to delete a listing?

Before deleting a listing

Make sure to export any necessary information from Hostaway:

1. Check to which channels the property is connected
2. Download all reservations and other information you want to preserve for later use
3. Unmap all room IDs from all channels that the listing is connected to by going to Channel Manager > Channels > Configure Airbnb or Booking.com or other channels
4. You may need to inform the API-connected channels that you no longer use the Hostaway software for this listing
5. If it's connected via an iCal connection, deactivate the iCal connection
6. The listing will still be active on the channels and may need manual removal per channel 

Deleting a listing

To delete a listing please follow the next steps: 

1. Go to your Hostaway Dashboard > Channel Manager > Listing mapping
2. On the same row of the listing that you want to delete > Click on the 3 dots
3. Click on "Delete listing"
4. Confirm

Disclaimer

• Deleting a listing cannot be reverted and all listing data will be permanently deleted

• Reservations belonging to a deleted listing can no longer be managed by Hostaway. If, for example, once a listing has been deleted, you want to make any modification or cancellation of a Vrbo reservation, you will have to contact Vrbo
• After deleting a listing your monthly invoice will automatically adjust according to the deletion date

Can a listing be paused and so not paying for it?

No. Either you have a listing and you are being charged for it, even if not connected to a channel. Either the listing will have to be removed.