Tripadvisor FAQ

How do I connect to TripAdvisor/Flipkey? 

You can connect to TripAdvisor/Flipkey by either of the following:

If you have less than 25 listings available, you can connect your TripAdvisor/Flipkeyaccount via iCal to the dashboard.

If you have more than 25 listings available, you can connect your TripAdvisor/Flipkey account via a One-way Content XML connection, but you'll need to have a signed content XML contract with TripAdvisor/Flipkey and be in touch with a TripAdvisor/Flipkey pre-implementation specialist.

You can read further information here: Connect FlipKey (Tripadvisor)

What happens if I already have my listings in TripAdvisor/Flipkey and I want to connect via API?

Unfortunately, we don't have an API connection yet with TripAdvisor/Flipkey but we can connect your existing listings via an iCal connection that will sync the reservations and availability but will not push rates nor LOS.

Why would I want an XML/API connection?

You can export new listings from the Hostaway dashboard and more features are listed here: Flipkey (TripAdvisor) Content API.

Can I have the 1-Way API connection if I have multiple accounts?

No, 1-Way API Connection will only support 1 TripAdvisor account connected to your Hostaway dashboard. For multiple accounts, you may use manual iCals to manage calendar availability.

Do I need to add an iCal after my XML connection has been created?

Yes. You can only export listing, rate and availability data by XML and you'll need to import reservations by iCal to Hostaway after TripAdvisor/Flipkey listings are created.

If I update my rates on Hostaway, will these get updated on Tripadvisor if I have the XML API connection?

Please note that the connection DO NOT allow updating the seasonal rate. We can only push the base rate that you can edit in Listing > Edit. When editing, we will push this information to all dates in Tripadvisor. (This means that the rates under Calendar will not be pushed).

If I update my LOS on Hostaway, will these get pushed to TripAdvisor/Flipkey?

No, Calendar LOS will not be pushed to TripAdvisor and to push the inventory, you have to set up the iCal once the listing has been created.

When exporting listings to Flipkey using the one-way API, you can set your LOS directly from within the Hostaway dashboard. 

To set the length of stay, you should go to the "Listing" menu and find the preferred listing.

Click "Edit" then go to the "Additional Info" tab under "Minimum Nights".

Weekly & Monthly Discounts

When using the Flipkey One Way API during export of your listings, please make sure you have already set any discounts if you wish to have them on your listing. 

To do so, please go to the Listings menu then choose the listings you wish you edit. In the "Edit" menu, choose the "Prices, Fees & Taxes" tab.

Here you can adjust discounts accordingly:

Please note that discounts are calculated as follows:

• "Week" is 7 days
• "Month" is 30 days
• It will take a few hours until the next XML pull cycle from Tripadvisor for changes to be applied.