How do I connect to Homeaway?
You can connect to Homeaway by either of the following:
If you have less than 5 listings available, follow the steps in this great support article to connect your Homeaway account via iCal to the dashboard: Connect HomeAway by iCal
If you have more than 5 listings available, you can connect your Homeaway account via Content API connection, but you'll need to have a signed content API contract with HomeAway and be in touch with a HomeAway pre-implementation specialist: HomeAway exporting new listings
What happens if I already have my listings in Homeaway and I want to connect via API?
If you have more than 5 listings available in Homeaway, you'll need to sign a content API contract with Homeway and export those listings by following this guide: HomeAway exporting new listings. After which, Homeaway will then merge both listings so you can keep your reviews.
How do I connect to VRBO?
Follow the steps in this helpful support article to connect your VRBO account via iCal to the dashboard: Connect VRBO by iCal
Can I message Homeaway guests from the dashboard?
Yes, once you've received a new HomeAway reservation, you'll need to check if you also have the guest's email address in the reservation details.
The first message from the guest won't be received if it's a new reservation - you'll need to message the guest directly from the Hostaway unified inbox either by sending a message manually or by setting up an automated message.
Guests will need to reply to the message you've sent to them via email and will then be received in the Hostaway inbox.
Can I import my length of stay policy from Hostaway to Homeaway?
You can push the length of stay policy from Hostaway into Homeaway. The maximum number of minimum stay is 26 days across all channels.
How can I adjust the mark-up rate for my Homeaway listings?
You can adjust your mark-up settings by going to your Channel Manager then clicking on Channels then Configure Homeaway. More on how Rates and Markups work here.
How can I handle guests' payments?
There are two options to handle guests' payments - depending on if the option to "allow invoice payment" (found in Listing > Edit > Channel Specific) is set to Yes or No:
1. If you have Stripe or Braintree or the Hostaway CC decryption key, you need to set Allow invoice payment to no - Homeaway will then push the credit card details to Hostaway and you can view them on the payment provider portal or by clicking on the Reveal CC (if using the Hostaway CC decryption key).
2. If you do not process payments via CC, or wish to do it via cash on arrival or bank transfer and you do not have Stripe or Braintree or the Hostaway CC decryption key, you need to set Allow invoice payment to yes - Homeaway will not send the CC details to Hostaway and you would need to invoice the guest manually.
How can I change the listing content on Homeaway?
Any changes or modifications in the listing content should be done within Hostaway and we will have this synced every 24 hours.
Can I accept Homeaway inquiries from Hostaway?
Yes, you can! Please make sure that you do have the content API activated and that there is an email address available in the reservation details to reply to the guest.
Once a guest will send in their inquiries via "Ask Manager A Question", you will need to answer the guest from Hostaway. A reply to the guest will automatically approve the request and the guest will receive in their email inbox your reply and buttons to either "Reply" or "Book Now":
Once the guest clicks on "Book Now", the inquiry will then turn into a reservation.
Please note: A Homeaway inquiry will have a proxy email address of email@example.com that will show the inquiry message thread that you have with the client on Homeaway. However, once this inquiry has turned into a reservation, Homeaway sends the real email address of the guest and the inquiry messaging thread will not be continuous, unless you message the guest to the same proxy email address of firstname.lastname@example.org within the Hostaway inbox.
What do the different reservations statuses mean?
Hostaway's message system features many different reservation statuses. Read more about what each one means: Reservations General Overview
How long does it take to sync with Homeaway?
Hostaway has a fantastic connection with Homeaway and as a result, we sync with them often. Read below for more information on the sync times: Channel Sync Timing
I was previously connected to Homeaway via an iCal connection but now I have the API connection with them. What are the next steps to do?
Once you have turned on the Homeaway API connection and the feed is going through successfully, make sure to export the Homeaway iCal reservations and then you can deactivate the Homeaway iCal connection. You can then add them manually again on the Hostaway calendar.
Can I adjust the dates of stay on Hostaway with a Homeaway inquiry?
No, you can, however, adjust the dates of stay of a confirmed reservation (meaning that the inquiry has turned into a new reservation) on the Hostaway dashboard. On the reservation details, click on "Edit" or "Modify" and change the check-in and check-out dates and click the "Save" button.