User Management FAQ

How can I change the user email address?

Now it is possible to edit or change the email address of the user after creating a user 



Important Note : Do bear in mind that you cannot add or change an email address of a user with an email address that is already being used in Hostaway.
If you receive an error message stating the email address is already in use or not available and you believe it isn't, don't hesitate to reach us at support@hostaway.com

I have set up a user to only see the calendar but they aren't any reservations showing up. What do I do?

If you want a user to see the calendar for your listings, you will also need to ensure that you have given them access to reservations as well. Please check off the reservations box when setting up the user.

Can I, as an account administrator, reset the password of a user?

No. If a user forgot the password or can't sign in, it is the user that needs to reset the password:

The user will receive an email with a link to change the password.

I have set up a user but when he accesses his account everything is blank. Why?

Make sure that at least one listing is selected for this user:

Can I know when was the last time a user has logged in?

Yes, this is displayed in user management, in local time (aka browser time).

Can a user send messages if they only have view permission for the inbox?

Yes, if a user has permission to view the inbox they will be able to send messages as well. To stop a user from sending messages they should not have access to the inbox feature.