Expedia FAQ

How do I connect to Expedia?

Follow the steps in this great support article to connect your Expedia account to the dashboard: Connect Expedia

Can I message Expedia guests from the dashboard?

You can answer guest messages from Expedia in the dashboard as long as you have the guest's email address in the reservation details. This feature must be activated by contacting your contact at Expedia: Expedia Messaging

Can I import my length of stay policy from my Expedia account into the dashboard?

You can implement your length of stay policy from Expedia into the dashboard. The maximum is 27 days: Expedia Minimum LOS

If my guest changes their reservation room type, does that get reflected on the Hostaway dashboard?

The API doesn't currently support guest's changing their reservation room type: Expedia Reservation Room Change

Does the Hostaway dashboard import my latest listings from Expedia?

We've made the process of capturing your latest listings easy with a manual process within the Hostaway dashboard: Expedia Mapping/Remapping Reservations

Can I handle guests' payments?

All guests' payments will be handled by you. You will receive the credit card details from Expedia and then we send the details to Stripe. Please ensure that you have a Stripe account set up for your business: Expedia Guest Credit Card Payments

What do the different reservations statuses mean?

Hostaway's message system features many different reservation statuses. Read more about what each one means: Reservations General Overview

How long does it take to sync with Expedia?

Hostaway has a fantastic connection with Airbnb and as a result, we sync with them often. Read below for more information on the sync times: Channel Sync Timing