Booking.com FAQ

How do I connect a Booking.com account?

Follow the steps in this great support article Step-by-Step Connect with Booking.com

How do I import new listings from Booking.com?

If you wish to export Hostaway listings to Booking.com: Booking.com Exporting New Listings
 

How long does it take to sync with Booking.com?

Hostaway has a fantastic connection with Booking.com and as a result, we sync with them often: Channel Sync Timing

Can I have cross-listings/duplicated advertisements?

Find more information on how to set up cross-listing

What do the different reservation statuses mean?

Hostaway's message system features many different reservation statuses: Reservations General Overview

I am already connected to Booking.com. How can I map a new listing?

You can go to Hostaway Dashboard > Channel Manager > Channels > Booking.com > Configure and select your listing from the dropdown list and save. Don´t forget to change markup by clicking on Settings.

Will the Booking.com rate plans appear on the Hostaway reservation page?
Yes, The rate plan can be found on the reservation page next to the channel field, as well as in the reservations tab

I am not receiving Booking.com messages about guests wanting to change check-in and/or check-out "I'd like to request check-out", why?

This is an automated message generated by Booking.com. The guest didn't type this message. Booking.com doesn't support these messages in its messaging API.