Create Users

Users can be given individual access rights to the system or can be placed in user groups. All users can have Read, Create, Update and Delete rights in the system based on all or some listings.

Adding a User

Go to the "User management" menu. In the new window, click on the "Users" tab and then click on the "Add New" button. Fill in the details appropriately:

Do bear in mind that you cannot create a user with an email address that is already being used in Hostaway.
If you receive an error message stating the email address is already in use and you believe it isn't, don't hesitate to reach us at support@hostaway.com

Allowing access to Reservation Financials and Guest Contact data

Depending on the type of user, a user will need access to sensitive financial or guest data. You can allow access at the time of creating a new user. By default, a new user will not have permission to view financial or guest data. Admins can now control to which financial data users have access. There is a drop-down under financial data to select which of the existing formulas should be visible to that user. This amount/calculation will be shown on the reservation page, in the monthly calendar (according to the selected event in the dropdown shown in the screenshot), in the reservations page, inbox and everywhere else. In order to grant access, just check the relevant checkboxes as in the example below:

Admins can now control whether users can see unconfirmed reservations. When it is ticked, the user can see all reservations. When unticked, users can only see reservations with status new or modified.

Depending on the user permissions and rights you want to give, you can select what actions the user can take: view, modify, create or delete:

Some PMs want to allow owners to create Owner Stays but not reservations. So we added a new one for Owner Stays which is separate from reservations:

User notifications

You can set different types of notifications for your user. Notifications can be received via dashboard, email or the Hostaway mobile app:

More info about the notifications.

Assigning Listings to Users

You can decide which listings the user will have access to. Just check/uncheck the relevant ones as needed. Please note that with the setting "Allow access for newly added listings", you will be given automatic access to newly created listings to the user. 

What are Groups and Permissions?

When you use User Groups or choose a permission template from the drop-down box, it will automatically set the rights. It is strongly advised to fill in all the details so you can use it later on with current and new functions in the software. Make sure you've selected the listings the user has access to and save the profile.

You can find more about user groups here.