If you are currently managing your listings from other Airbnb accounts using Airbnb's Co-Hosting feature, please follow these instructions.
Co-Hosted listing access cannot be used with Hostaway because Airbnb doesn't give Co-Hosts full access. Some information will be incorrect, especially when it comes to reservations and the calendar.
What is co-hosting?
Co-Hosting allows a property manager to manage a listing that is on a separate Airbnb account. There are two accounts involved:
- Co-Host account - This account has limited access to the calendar and reservations. This account should not be connected to Hostaway.
- Owner account - This is the account where the listing is located and has full access to all details. This account needs to be connected to Hostaway.
How to set up Hostaway for co-hosts
If you are using one Co-Host Account to manage listings from several other Owner accounts, you need to connect each Owner account separately.
Before importing new listings, the Listing admin needs to be set as the primary host. This will provide full access and we can import the listing and the reservations. Airbnb will only allow listings and reservations to be imported correctly if the Airbnb account is from the listing admin marked as the primary host.
There are two ways to do this:
- Ask the owner for their username and password and add them as Airbnb account inside Hostaway.
- Warning! This is a high security risk since anyone who has access to your email can have access to these details.
- Invite the owner to connect their account themselves.
- Create a user for the owner and give them access to View and Modify the Channel Manager.
- Ask the owner to go to Channel manager > Channels > Configure Airbnb and connect their account directly.
- Once connected, you can continue setting up the Airbnb account.
NOTE: If you previously imported listing from a Co-Host account, please disconnect it and delete the listing.