For all our clients
Your Billing Address is essential to Hostaway to apply the correct tax rate.
How can I change my billing address?
Go to your Dashboard > Settings > Payments Details > Click on Update Billing Address.
You can find more information in the Verify your Hostaway billing address article.
Can my billing address be updated on a paid invoice?
We either got this information from your contract or you added it yourself via the Hostaway Dashboard.
Once an invoice is paid, we cannot change the billing address for this invoice.
That said, you can update your billing address and it will automatically update on future invoices.
I was charged sales tax when I should not be, how can I change this?
We will apply an applicable tax rate based on the billing information you have provided to us. This can be changed by updating your billing information. Note that we will not refund or claim back collected tax from the state in case an incorrect address has been provided to us.
Specific to our European clients
I am in the European Union and I should not be charged VAT, how can I pass the information?
To charge you a 0% VAT, we need your European VAT ID (not your local VAT ID).
You can validate your VAT ID on the VIES website.
If it is valid, we will be able to change it.
If it is not valid, we will not be able to change it and the system will keep charging you VAT.
Once you validated your VAT ID, you can pass it to us by using this form.
Can I be refunded if I was charged taxes?
If the information was not provided in your contract and we charged you your local VAT %, we will not be able to refund the invoice. You will have to contact your local authorities to get this refunded back to you.
Please note that since Hostaway is a Finnish company, all our Finnish clients will be charged VAT, even if a valid VAT ID is provided.
Hostaway invoices
I see many lines on my invoices and I don't understand why, can you please explain?
You can find more information in our Understand your invoice article.