Before Connecting
- The listing is active (listed)
- You are the owner of the Airbnb account and ensure that it is not a co-host account. As a co-host, you will not be able to import listings
- Sync status should remain Limited
- Your listings have valid license information for your region
- Your listings have valid local law information provided by Airbnb
- Your listing does not use the setting Booking Window in Airbnb. If needed, you can set up Booking Windows in Hostaway
- If your listing is not suitable for children, make sure the reason is entered in Airbnb under Booking Settings > House rules. This will not always prevent children from being included in the reservations due to Airbnb's Nondiscrimination policy but will notify guests of the situation.
- Smart Pricing in Airbnb is turned off for all the listings that you are importing
- You can add listings of any property type in Singapore via the API. Please read the article on Responsible Hosting in Singapore
After Connecting
In Airbnb
- Connecting will reset the Length of stay discounts (except weekly and monthly), early bird discounts, last-minute discounts, and guest notes in the calendar. Please be aware of this before you connect, so you can go to Airbnb and reset them once connected
- The same will happen to rules in the Airbnb calendar (you can set rules for Airbnb directly in Hostaway)
- Airbnb Manages Reservation Payments. If you need to change the bank account where your Airbnb reservation payouts are sent, please note that we are unable to assist with this request directly. Payouts are managed by Airbnb, and as a result, we do not have access to specific details about the payment method, such as the card you used or the bank where the funds were transferred. To update your payment information, you will need to contact Airbnb support directly.
In Hostaway
- There is a maximum of 100 photo deletions per listing per week due to Airbnb's limitations
- Airbnb's "Preparation time" feature can be set on the Hostaway Dashboard under Listings > Channel Specific. However, blocked nights before and after reservations will not be displayed on the Hostaway Calendar, and therefore neither syncs those blocks with other channels
- Reservations coming from Airbnb will include the extra guest fee in the base rate. This means that in Reservations > Financial Breakdown it won't be displayed a separate line for the extra guest fee
- Hostaway cannot guarantee that guest details will be displayed on the reservation details for past reservations created before the API connection. Airbnb does not share guest data due to its privacy policy; the only workaround is to add the guest details manually
- Hostaway does not receive Airbnb guest address information (such as country or postal code) on reservations, as Airbnb does not share this data with us
-
Reservations from Airbnb do not show guest email addresses in the Hostaway Dashboard because Airbnb doesn't send guest emails. Airbnb manages the information they send to Hostaway, and the email address is not needed information (all communication is done through API, which does not require the guest's email address)
-
It is possible to activate the Airbnb professional hosting tools to receive the guest's email. However, the guest email, similar to Booking.com, will be a proxy email and not the guest's real email address.
-
The best way to collect the guest's email is to use the Hostaway Online Check-in Form.
-
- When sending messages through Hostaway Inbox for Airbnb reservations that are not in a confirmed status, inquiries included, any contact information or external URLs sent in the message may cause the message to fail.
- If you're missing reservations for a listing that was previously connected to another Hostaway account, please submit a request for assistance.