WordPress plugin: FAQ

How to upgrade?

Read more on how to update your WordPress plugin version.

How to uninstall?

https://wordpress.org/support/article/managing-plugins/#uninstalling-plugins

Use the WordPress admin panel to uninstall the plugin. All of the plugin pages, configuration, and files will be deleted.

How to activate listings?

Go to Hostaway Dashboard > Settings > Integrations > Hostaway WordPress plugin > Select the listings you wish to show on your website.

Note: Currently, we do not offer any customization (layout changes, language options, etc) for the WordPress plugin. To customize your WordPress website, please contact the WordPress team/your web developer. 

How to make a credit card payment mandatory?

To require credit card payment, go to your WordPress admin account, navigate to Hostaway Settings, and select the option to accept credit cards as mandatory payment for guests.

How to create multiple WordPress sites with different listings?

The WordPress plugin now allows clients to decide which listings will be shown on their website by filtering by listing tags. This effectively allows you to show different sets of listings on different WP websites.

To activate this feature, please submit a request

Once the feature is activated for your account, you can download and install the latest plugin version and enter the relevant tag in the plugin settings (under “Filter listings by tag”). Only one tag can be used per plugin.

How to set up the "Accept House Rules" tick box during checkout?

In order to achieve this make sure to fill in the House rules section in the listing, this will automatically enable the tick box. Listing > Edit > Additional Info > House Rules 

Why limit your properties to the WordPress plugin only? Have a look at our other channel Marketplace.

Listings are not appearing on the WordPress website, why?

When a listing has been selected in Hostaway but does not appear in WordPress, there are 2 reasons:

1. Try to Clear the Cache in the Hostaway WP plugin - WordPress plugin. Once done, check your WP website in incognito to see if the listing is appearing or not
2. Update your WP plugin  - How to update the WordPress plugin version?

Troubleshoot Google Maps API 

Google Maps API comes in different tiers which include a free plan for small-scale businesses but depending on the tier and the amount of credits allocated this may vary. You can find more about pricing here.

Once the API key is set up in our WP plugin and if it does not work as intended, you can easily troubleshoot yourself by accessing the JavaScript console in your browser. 

Press Command+Option+J (Mac) or Control+Shift+J (Windows, Linux, Chrome OS) to open the Console on the webpage where Google Maps is not working. The error will be visible in red colour along with the action required.

The most common error is not enabling billing on the Google Cloud project. You can refer to the guide on all the error messages and troubleshooting steps from here.