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Two factor Authentication (2FA) Follow

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Safna
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As part of our ongoing commitment to ensure the utmost security and privacy of your information, we have implemented security measures within the Hostaway Platform.
All users are required to utilize Two-Factor Authentication (2FA) via SMS.


What is Two-Factor Authentication (2FA)?

If you’re unfamiliar with 2FA, it’s a security measure designed to add an extra layer of protection to your account. Instead of only entering your password to log in, 2FA requires an additional piece of information:

A unique code is sent to your mobile phone via SMS.
This means even if someone knows your password, they won’t be able to access your account without also having your phone.

An additional recommended step to ensure your privacy and safety includes creating strong passwords.

Common errors

Error "invalid username or password"

  1. You try to log in but you get the following error "invalid username or password". This means that either your email address is incorrect or your password is incorrect

    1. Click on Forget password to receive a new password

You did not receive a code on your phone

  1. Make sure to enter a Mobile phone number
    1. If you only have a landline phone number, the code will be sent via email - Make sure to check your Spam/Junk

You wish to update your phone number

  1. Log into Hostaway, click on the top right corner where you see your admin’s logo > click on edit > update your phone number 

You try to log in via Hostaway Mobile App but you can't enter the code (iOS only)

  1. You will need to update the App to the latest version

    1. Open the App Store

    2. Tap your profile icon at the top of the screen

    3. Scroll to see pending updates and release notes. Tap Update next to Hostaway to update the app


Guideline to create a strong password 

We recommend following these guidelines to create a strong and secure password:

  • Length: Choose a password that is at least 8 characters long. The longer, the better.
  • Complexity: Include a combination of uppercase and lowercase letters, numbers, and special characters (!@#$%^&*, etc.).
  • Avoid Personal Information: Refrain from using easily guessable information like your name, birth date, or any other personal details.
  • Unique Password: Do not reuse passwords across multiple platforms.
  • You can use password generators such as https://passwordsgenerator.net/ or https://delinea.com/resources/password-generator-it-tool 
To change your password, please log in to your account > and navigate to the "Account Settings" section. Click on Change your password and follow the prompts to complete the process.
Or click on the icon (top-right) > Change Password



How to check your phone number?

If you’re an account holder:

  1. Log in to your account using your existing credentials.
  2. Navigate to the "Account Settings"
  3. Click on Edit Profile
  4. Update your phone number

    Note: Check your users’ phone numbers, they will have to enable 2FA as well


If you’re a user

  1. Log in to your account using your existing credentials.
    1. Click on the top right corner where you see your admin’s logo > click on edit > update your phone number > Click on Save






    If you require further assistance please don’t hesitate to reach out to our support team for assistance. Please click the link to know How to contact Hostaway Support Team?

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